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Privacy Policy

United Bicycle Supply respects the privacy of all users who visit this site, whether you are a wholesale account or public access visitor. No effort is made to identify individuals without their prior knowledge and approval. The following policies are in effect for all of the web pages owned and operated by United Bicycle Supply:

Personal Information
Personal information is not obtained or recorded for visitors of our public, non-wholesale area, unless a visitor uses our contact form, in which case the name, email address, subject and message are requested for the intended purposes of the form. For established wholesale customers, the same information is requested for our wholesale area contact form, and additional address information is requested and required during our order and checkout process. Note, this site maintains a strict "no-spam" policy. Your e-mail address and other personal information will never be sold to a third party and is only used for the stated purpose of the forms.

Customer Records
When customers make a purchase from our on-line store, they will be asked to update their shipping and billing information and this information is then saved in our customer database. Some of this information may be saved in a browser cookie to facililate a a quicker login on return, and is only viewable in the future by the customer during their next order and checkout process.

Log Files
When a visitor views any of our pages, like all web servers, our system logs the visitor's IP address. We collect the IP addresses in order to compile information on what pages visitors successfully access, and what pages they may have experienced any technical difficulties with. This allows us to make improvements and upgrades to the site as needed. This information is collected solely for statistical purposes and is completely anonymous. The information is never used to identify any individuals.

Browser Cookies
Our on-line store uses "cookies" to store specific information about a customers account (if cookies are enabled in the customer's browser). This cookie is a small file containing encrypted data pertinent to the customer's account, such as their customer account number. The cookie is stored on the customer's computer and cannot be viewed by others. The information contained in it is only used for storing account information for future visits.

Secure Transactions
This site uses a genuine Thawte secure SSL certificate so information submitted by you during checkout is encrypted for your security and privacy. This means no other party may view personal information while in transit to us over the Internet.

United Bicycle Supply reserves the right to change its on-line policy at any time. Future changes will be duly noted on this page. If you have any other questions about this policy, please feel free to contact us at any time.